Credit card -- Problem with a purchase shown on your statement -- Complaint #7471517
Complaint Overview
Complaint ID: 7471517
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Massachusetts
ZIP Code: 027XX
Date Received: 2023-08-29T12:00:00-05:00
Date Sent to Company: 2023-08-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I reported to CapitalOne some unauthorized charges to my credit card originating with XXXX, XXXX XXXX XXXX, and XXXX subscription. My complaint with XXXX was about a tablet sale shown on TV which was paid in full but the company-XXXX- kept charging every month. With XXXX XXXX XXXX I authorized 1 gift payment. Period. But my credit card was charged many times after that. And I notified CapitalOne about double charges to XXXX for the months of XXXX, XXXX, XXXX, XXXX and XXXX of this year XXXX. I clearly requested CapitalOne to LOCK this payment method-credit card- so no more charges be made to my account. I destroyed the credit card to make sure. I have been informed by CapitalOne that they have gone ahead and made a payment again to XXXX. without my consent/authorization. I am in contact with the people from XXXX to get a refund for the overpayments and apparently they restored 1 payment. No information from CapitalOne to assure me of any measures taken by them to protect my financial standing. I believe this whole issue is FRAUD ridden and request a full investigation and repair of my creditworthiness. This whole process is from XXXX to XX/XX/2023 including the XX/XX/2023 charge to XXXX subscription.
Frequently Asked Questions
What is Complaint #7471517 about?
Complaint #7471517 was filed against Capital One Financial Corporation regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-08-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.