Vehicle loan or lease -- Struggling to pay your loan -- Complaint #7418318
Complaint Overview
Complaint ID: 7418318
Company: Auto Advantage Finance, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Struggling to pay your loan
Sub-Issue: Denied request to lower payments
State: Oklahoma
ZIP Code: 740XX
Date Received: 2023-08-17T12:00:00-05:00
Date Sent to Company: 2023-08-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My husband 's card was hacked and they got his entire paycheck. I contacted the finance company to attempt to defer a single payment. I was informed that there were no deferment options due to policy charges that were not passed on to the customer. They continuously change their policies and never inform customers about the changes. My loan is nearly paid off.
Frequently Asked Questions
What is Complaint #7418318 about?
Complaint #7418318 was filed against Auto Advantage Finance, LLC regarding Vehicle loan or lease specifically about Struggling to pay your loan. It was received by the CFPB on 2023-08-17T12:00:00-05:00.
How did Auto Advantage Finance, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Auto Advantage Finance, LLC?
Yes, visit the Auto Advantage Finance, LLC company profile at readthecomplaint.com/company/auto-advantage-finance-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.