Checking or savings account -- Managing an account -- Complaint #7406954
Complaint Overview
Complaint ID: 7406954
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Ohio
ZIP Code: 43214
Date Received: 2023-08-15T12:00:00-05:00
Date Sent to Company: 2023-08-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This regards PNC banking. On XX/XX/2023, I submitted a {$8400.00} withdrawal request from my child 's XXXX ( XXXX XXXX XXXX ). Conversations with XXXX XXXX XXXX on XX/XX/XXXX indicated that the transfer to PNC was confirmed on XX/XX/2023. To date ( XX/XX/2023 ), the funds do not show as PENDING or present in the PNC account. On the evening of XX/XX/2023, I also contacted PNC. Recordings will indicate I was polite and direct at all times. The first PNC representative did not seem to understand what a XXXX transfer was. The second PNC representative pretended that she could not hear me, and disconnected. I called back. The PNC representative suggested that I check on the projected transfer time. My understanding is that it is three days. I would like to know where my {$8400.00} is ( more directly, PNC needs to deposit it into my account ).
Frequently Asked Questions
What is Complaint #7406954 about?
Complaint #7406954 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-08-15T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.