Mortgage -- Trouble during payment process -- Complaint #7406595
Complaint Overview
Complaint ID: 7406595
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 945XX
Date Received: 2023-08-15T12:00:00-05:00
Date Sent to Company: 2023-08-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo is conducting UNFAIR BUSINESS PRACTICES. Wells Fargo ignored my questions in the complaint and glossed over one element and did not address the 5 resolutions that are needed. 1. Wells Fargo needs to reimburse me for over charging me for home owners insurance. in 2022 my insurance bill of two policies totaled {$12000.00} ; Wells Fargo charged me {$19000.00}. Wells Fargo owes me {$6600.00} from 2022. 2. Wells Fargo claims are " shortages '' year after year, yet year after year they have overcharged me. Wells Fargo needs to repay in full for every year they have conducted this unfair business practice. 3.Wells Fargo needs to give me the full escrow report. I never asked for an escrow account. I have asked to have it closed a multitude of times. 4. Wells Fargo needs to pay interest on all over charges for the length of the loan. 5. I would like to close the escrow account, and be reimbursed for overpayments. 6.I would like to be reimbursed for all fees charged by wells fargo that was stated in their offer letter to defer payments until the end of term at no cost or penalty to homeowner.
Frequently Asked Questions
What is Complaint #7406595 about?
Complaint #7406595 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-08-15T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.