Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #7406543
Complaint Overview
Complaint ID: 7406543
Company: Block, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Florida
ZIP Code: 33024
Date Received: 2023-08-15T12:00:00-05:00
Date Sent to Company: 2023-08-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My current mobile device was completely damaged so I could not my access my cash app account after XXXX on XX/XX/XXXX there was a XXXX XXXX XXXX on my card I transferred from my bank acct until I received my new debit card when I had access after the phone was damaged I could get in the app my phone could not use text so I used my email the code never came I tried this process all weekend Monday XX/XX/XXXX I contacted cash app support they tried gaining access still no code never came so rep told me to create a new account with a different number and they can transfer the balance I did an when I called back they kept trying to access the account and there were still no codes coming to my email then they sent me a text saying that cant access it an there keeping my funds see terms an conditions with no further information
Frequently Asked Questions
What is Complaint #7406543 about?
Complaint #7406543 was filed against Block, INC. regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-08-15T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.