Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #7400492
Complaint Overview
Complaint ID: 7400492
Company: Chime Financial INC
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: Ohio
ZIP Code: 44105
Date Received: 2023-08-14T12:00:00-05:00
Date Sent to Company: 2023-08-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 my chime account was hacked my email and phone number was changed on my account my savings was emptied my money was transferred to my checking and sent to XXXX different cash app accounts by the name of XXXX and XXXX XXXX in the amount of XXXX I have filed two disputes with chime both of which has been denied I have sent a police report along with screen shots of email and phone number that was used that did not belong to me I have been calling chime non stop trying to get my money back I filed to have the dispute reopened for the third time no one is helping me get my money back I went as far as filing a XXXX complaint and also reaching out to a lawyer today I just want my money back
Frequently Asked Questions
What is Complaint #7400492 about?
Complaint #7400492 was filed against Chime Financial INC regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-08-14T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.