Checking or savings account -- Managing an account -- Complaint #7394927
Complaint Overview
Complaint ID: 7394927
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 96150
Date Received: 2023-08-13T12:00:00-05:00
Date Sent to Company: 2023-08-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My Wells Fargo checking and savings account were fraudulently accessed and drained. My card was not stolen. I was called by someone at Wells Fargo ( their phone number their name on caller id ), I was told my account was being illegally accessed and they were calling to put a stop to it, texted me codes to my cell phone to read back as Wells Fargo always does when verifying account information. After a while I asked for a manager as it was taking too long. I was hung up on and all my money was immediately drained from my accounts. I called back and was told this was a scam and was not in fact well Fargo so I reported fraud and in a week was told they would not refund my money. I got the case re-opened by speaking to the corporate office and was told this was fraud and that " this happens all the time do not to worry. '' A few days later the same person informed me weals Fargo was refueling too refund me and was told its was because it was a device takeover, I then was told its was because of what was purchased ( charges at XXXX, XXXX XXXX, USPS and an atm withdraw in XXXX XXXX, live in and was in XXXX XXXX XXXX at the time of this fraud ) then was told it was because I didn't report it right away ( I reported it immediately ). I have received no logical explanation as to why Wells Fargo does not protect and is refusing to refund money held in their accounts when this was clearly fraud. Total amount taken was {$4500.00}
Frequently Asked Questions
What is Complaint #7394927 about?
Complaint #7394927 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-08-13T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.