Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7394770
Complaint Overview
Complaint ID: 7394770
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Hawaii
ZIP Code: XXXXX
Date Received: 2023-08-13T12:00:00-05:00
Date Sent to Company: 2023-08-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I called American Express and talked with XXXX and XXXX. XXXX said I can not dispute the charges because " the attempt to cancel was made post the charge submission date. '' XXXX said that American Express mailed me the letter saying that one of my ongoing disputes was canceled on XX/XX/2023 to my business address. Then I told her that more than likely it was the date of the letter. Then XXXX said that it was emailed to me on XX/XX/2023. I asked her what email address, and she said she can not say my email address because of company policy. I have many email addresses, so the fact that American Express can not mail me a letter regarding a dispute is not good. XXXX read the resolution letter to me, which was from American Express Customer Service. She was unable to complete any of my disputes for various reasons. I don't know why American Express makes it so hard for me to make a dispute. I think they just don't want to lose money, even though I did not make these charges, or contacted the companies numerous times to cancel, yet they still charge my account.
Frequently Asked Questions
What is Complaint #7394770 about?
Complaint #7394770 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-08-13T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.