Credit card or prepaid card -- Trouble using the card -- Complaint #7393377
Complaint Overview
Complaint ID: 7393377
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: Gift card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Florida
ZIP Code: 33143
Date Received: 2023-08-13T12:00:00-05:00
Date Sent to Company: 2023-08-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid for an American Express Pre-paid Gift cards on or about XX/XX/2021, in the value of {$75.00}. The had charges on it before I even received the card in the mail. I attempted to communicate with American Express to advise that they needed to send a replacement card. Amex said that they disclaimed all liability! In fact, I could not even speak with anyone about the card. I emailed the CEO of AMEX and a representative wrote me an email and said there was nothing MEX would do for selling me a pre-paid gift card of {$75.00} with a balance of XXXX on it when I received it. For more than one year, I have been attempting to communicate with the Executive Office of American Express about this issue. I have been told that AMEX will not assist me.
Frequently Asked Questions
What is Complaint #7393377 about?
Complaint #7393377 was filed against American Express Company regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-08-13T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.