Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7393330
Complaint Overview
Complaint ID: 7393330
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Colorado
ZIP Code: 80012
Date Received: 2023-08-13T12:00:00-05:00
Date Sent to Company: 2023-08-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/23 I requested cash out of my cash app account. After I did this I noticed that the money didn't come to my bank. So I looked and it went to debit card ending in XXXX but I don't have a card that ends in XXXX, and I didn't change it. So I messaged cash app and they said the bank rejected it and it would be returned to my cash app in 1-3 day. I also took an extra step to cancel the cash out which seemed to be successful. But I never got the money back... It's been over 2 weeks and cash app continues to give me the run around and every time I reach out they close the case and respond telling me that I did the transaction so they are closing the case. Like they don't understand, yes I did the transaction but somehow someone hacked my acct or something and changed the debit number which since the bank rejected the transaction they should have returned the money like they said they would.
Frequently Asked Questions
What is Complaint #7393330 about?
Complaint #7393330 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-08-13T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.