Mortgage -- Closing on a mortgage -- Complaint #7391596
Complaint Overview
Complaint ID: 7391596
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Closing on a mortgage
State: Florida
ZIP Code: 32159
Date Received: 2023-08-12T12:00:00-05:00
Date Sent to Company: 2023-08-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
This has not been addressed by Wells Fargo before. The last papers WF sent to me states incorrect information on page 4 on the 4th line, under " CLOSURE OR SUSPENSION OF ACCOUNT ''. It says there was a borrower initiated request to modify account. This is not what occurred. There was no modification to occur. It was a simple freeze put on the account until I signed to remove the freeze.
Frequently Asked Questions
What is Complaint #7391596 about?
Complaint #7391596 was filed against Wells Fargo & Company regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2023-08-12T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.