Checking or savings account -- Managing an account -- Complaint #7391336
Complaint Overview
Complaint ID: 7391336
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: South Carolina
ZIP Code: XXXXX
Date Received: 2023-08-12T12:00:00-05:00
Date Sent to Company: 2023-08-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
1. XX/XX/23 ; Deposited XXXX Check for {$24000.00} to account my Wells Fargo savings account and another {$24000.00} to my wife 's W-F savings account. 2. XX/XX/23, XXXX XXXX., the bank sent email telling both the savings accounts and our joint checking account have been closed. 3. XX/XX/23 ; XXXXXXXX XXXX. W-F representative said our account at XXXX can not be verified. 4. XX/XX/23, few minutes later I called XXXX and were told our XXXX account is fine and has sufficient balance to pay both checks. 5. XX/XX/23 ; XXXXXXXX XXXX. Called W-F customer service center but it was closed by then. 6. XXXX processed both checks night of XX/XX/23 XXXX, XXXX XXXX XXXX sent emailed hold alert. 8. XXXX ; XXXX a.m. sent email saying we have- {$24000.00} balance on my wife 's account ( meaning XXXX placed two holds in stead of one ), and - XXXX balance in my account ( meaning XXXX placed three holds in stead of one ). 9. XX/XX/23 ; made an appointment with W-F banker and saw her at XXXX XXXX. She couldn't help because fraud center won't accept her call. These events caused nightmares for both my wife and me and delayed our vacation. W-F customer service representative said bank can close the account without any reason. They won't give details about the phone call to XXXX. XXXX couldn't find any record of call from W-F. They admit the placed too many holds on our account but no apology or compensation. No reason for closing our joint checking account which is open for about 37 years. I believe XXXX is not truthful when saying XXXX couldn't verify our account.
Frequently Asked Questions
What is Complaint #7391336 about?
Complaint #7391336 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-08-12T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.