Credit reporting, credit repair services, or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #7389198
Complaint Overview
Complaint ID: 7389198
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: Texas
ZIP Code: 77502
Date Received: 2023-08-11T12:00:00-05:00
Date Sent to Company: 2023-08-11T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have called Equifax and asked them to explain why my mortgage company can not pull my Equifax report. They told me there is a fraud alert on my account because my name is fraudulent and I have not received any information via mail, email, notifying me of any activity. The second representative told me that my account has been listed as fraud but will not give me information about the alleged fraud nor will they tell me how to fix it. Im am so tired of getting the runaround about this. Prior agent never mention a fraud, he said that there was a lock in the account and after verifying the information he said it was removed. So I tried again today to log in online and still o am receiving the same issue. I have a right as a consumer to know what is being done and by whom and to simply tell me I will not have access to my own Equifax due to fraud yeah no, going all the way to the top on this one.
Frequently Asked Questions
What is Complaint #7389198 about?
Complaint #7389198 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2023-08-11T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.