Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #7388700
Complaint Overview
Complaint ID: 7388700
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Michigan
ZIP Code: 48186
Date Received: 2023-08-11T12:00:00-05:00
Date Sent to Company: 2023-08-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023, there were five ATM withdrawals taken from my account that I did not make or authorize. I contacted the customer service and fraud department of my financial institution the next day ( XX/XX/2023 ) and filed a fraud claim. My cards were canceled to prevent further losses. After a 10 day investigation, my financial institution denied my claim. I called my financial institution back, had the claim reopened. This time, I sent a letter to them and filed a police report with my local police department. I just received an email from my financial institution that after another 10 day investigation, my claim has been denied because no errors were found. The error is someone not authorized to use my account has withdrawn money.
Frequently Asked Questions
What is Complaint #7388700 about?
Complaint #7388700 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-08-11T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.