Mortgage -- Struggling to pay mortgage -- Complaint #7377444
Complaint Overview
Complaint ID: 7377444
Company: Truist Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: South Carolina
ZIP Code: 29720
Date Received: 2023-08-09T12:00:00-05:00
Date Sent to Company: 2023-08-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I HAD BEEN APPROVED FOR THE XXXX XXXXXXXX PROGRAM TWICE. NOW BUT YET TO GET ANY ASSISTANCE, I HAD BEEN IN TALKS WITH XXXX XXXX. WHO I CONTACTED LOSS MITIGATION AT TRUIST TO LEAVE .XXXX XXXXXXXX A MESSAGE TO CALL ME BACK AND SHE DID IF NOT THE SAME DAY BUT SURELY THE NEXT. SHE INFORMED ME THAT SHE HAD SPOKEN TO THE OTHER MANAGER AND THEY AGREED TO ACCEPT ,48 MONTHS OF PAYMENTS AND THE REMAINDER WOULD GO ONTO ANOTHER MODIFICATION, WHILE TELLING ME AND I QUOTE '' XXXX XXXX YOUR SITUATION IS GOING TO CHANGE TREMEMDOUSLY ' END QUOTE SHE TOLD ME TO CONTACT HER AS SOON AS I HEAR FROM THE PROGRAM I EVEN CALLED TRUIST AND GIVING XXXX XXXX MY NEW NUMBER WITHIN THE NEXT THREE WEEKS I HEARD I HAD BEEN APPROVED I IMMEDIATELY STARTED LEAVING HER MESSSAGES AND CLIENT SERVICES SENT HER AN EMAIL FOR HER TO CALL ME AND I NEVER HEARD BACK FROM HER AT ALL UNTIL AFTER THE PROGRAM HAD SINCE CLOSED AND I HAD WROTE A LETTER TO THE CHAIRMAN AND CEO OF TRUIST. HER NEGLIGENCE AND UNSCRUPULOUS ACTIONS COST ME 48 ; MONTHS OF MUCH NEEDED ASSISTANCE
Frequently Asked Questions
What is Complaint #7377444 about?
Complaint #7377444 was filed against Truist Financial Corporation regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-08-09T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.