Credit card or prepaid card -- Problem when making payments -- Complaint #7376938
Complaint Overview
Complaint ID: 7376938
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Maine
ZIP Code: 047XX
Date Received: 2023-08-09T12:00:00-05:00
Date Sent to Company: 2023-08-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I relocated my business early in 2023. At the time, I notified all interested parties of my change in contact information, including my new address. I encountered no issues with any of the ( numerous ) parties updating this information -- except or Capital One. On my XXXX or XXXX phone call, I was finally assured that my account information was updated. I recently moved my residence. Once again, I notified all interested parties of my new contact information. Once again, I encountered no difficulties -- except for Capital One. In the course of my phone calls with them, I learned that they in fact never updated my address the first time -- and were unwilling to do so unless I purchased new technology that would conform with their protocols. I am unable to provide the " verification '' which they require unless I text or email them my driver 's license or something similar. I am unable to do so, so they tell me I'm out of luck. I have literally spent multiple hours on numerous phone calls only to get nowhere. It is clear that is exactly where the company wants me to get. To be fair, the unfortunate employees with whom I have conversed have all done their best to assist me and were very polite. It is clear that their hands are tied. I have been a customer with Capital One for decades. I have never cashed in any of my points, but had been anticipating doing so as I segue into XXXX ( I will be XXXX XXXX XXXX next month ). I am concerned for my fellow XXXX citizens who may also be unable to surmount the same obstacles ... causing them to pay their bills late, damaging their credit ( with the potential myriad effects upon their lives ) and have their accounts terminated ( losing points collectively potentially worth XXXX XXXX XXXX XXXX XXXX that they may have been accumulating for decades, like myself ). Capital One 's inflexibility on this issue is unlikely to be coincidence. I believe that they are intentionally attempting to exploit XXXX citizens ( who are well-known to frequently struggle with technology and often lack the know-how or resources to purchase new technology ) for profit. At the very least, company superiors must be aware of this consequence and like it.
Frequently Asked Questions
What is Complaint #7376938 about?
Complaint #7376938 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-08-09T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.