Vehicle loan or lease -- Struggling to pay your loan -- Complaint #7365694
Complaint Overview
Complaint ID: 7365694
Company: Capital One Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Struggling to pay your loan
Sub-Issue: Lender trying to repossess or disable the vehicle
State: Maryland
ZIP Code: 21228
Date Received: 2023-08-07T12:00:00-05:00
Date Sent to Company: 2023-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Capital One Auto Finance has participated in several predatory lending practices in order to gain more capital from consumers. During the XXXX XXXX I was only allowed a certain amount of COVID payment relief options despite having full documentation from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. During this time one of my payments bounced back on the online portal, where my entire online account was completely disabled. I was signed up for paperless billing and was blocked from accessing my online account to view payments, history, ect. During the pandemic period, I had my car repossessed two times. Despite speaking with capital one and explaining my situation, I was offered little help and my car was taken twice. Each time the car is repossessed capital one adds fees upwards of {$400.00} in addition to late payment fees and the original account balance. During XX/XX/2022, I challenged capital one about my repossession they just did and their unlawful practices. I somehow ended up on the phone with the president of the entire company. Upon stating their inability to help me and failure to allow me to access my online account in any form, my online account access was magically restored. Since that repossession I have purposefully made payments late to see how this notification process has changed. The process has changed completely. Capital one did the bare minimum during COVID for customers that were directly affected by the pandemic and put us in financial binds with repossession and late fees.. Also since my current repossession the office of the president has called me XXXX different times, with XXXX of the times the phone conviently disconnecting. The lady has called me back each time apologizing and stating that she is unable to call me back after it happens even though my phone is on and have service. They were purposely hanging up on me after receiving the bits of info they wanted because I threatened a lawsuit. I have to print out all of my phone records to show communication between the company and myself.
Frequently Asked Questions
What is Complaint #7365694 about?
Complaint #7365694 was filed against Capital One Financial Corporation regarding Vehicle loan or lease specifically about Struggling to pay your loan. It was received by the CFPB on 2023-08-07T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.