Checking or savings account -- Closing an account -- Complaint #7365124
Complaint Overview
Complaint ID: 7365124
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Indiana
ZIP Code: 46143
Date Received: 2023-08-07T12:00:00-05:00
Date Sent to Company: 2023-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi I had a refund on XX/XX/XXXX from the IRS go to my chime banking account. I opened the account because I didnt have a bank account at the time and I heard with Chime bank you could get your refund faster,, however after receiving the refund Chime closed the account on XX/XX/XXXX. I contacted customer service sent them all documents they required to reopen the account, once doing that they still refused to open the account. I made one transaction on XX/XX/XXXX from the account and sent my money cash via person to person transfer to a family member. It is nowXX/XX/XXXX and I have yet to receive my money from them, they keep lying saying they mailed the check. I was told today the check has not been issued and keep getting the runaround, this bank has stole XXXX from me and keep transferring me to different departments. I was told 2 weeks ago the check was mailed and it will arrive in 3-5 business days, please help me retrieve my funds.
Frequently Asked Questions
What is Complaint #7365124 about?
Complaint #7365124 was filed against Chime Financial INC regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-08-07T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.