Student loan -- Dealing with your lender or servicer -- Complaint #7353815
Complaint Overview
Complaint ID: 7353815
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Need information about your loan balance or loan terms
State: Florida
ZIP Code: 33618
Date Received: 2023-08-04T12:00:00-05:00
Date Sent to Company: 2023-08-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My federal student loans service released from Great Lakes to Nelnet in XXXX. I have received only 1 email from Nelnet to advise me of the transfer. No letters. I have been trying since XX/XX/XXXX to access the nelnet site to review the information and the debt amount now serviced by nelnet and can not access the site. I keep emailing and trying to call nelnet to tell them that I can not access my loan account to no avail. I believe my loan is eligible for additional months/ payment being credited to my loans- and want to know how close I am to being to the 25 years of repayment. How do I find this information out sonXXXX know how many more years I have to pay under my current IDR plan? I also need confirmation that my payments when they start in XXXX will still be around $ XXXX month which is what I agreed to in XX/XX/XXXX when I refinanced my loans and co silicates under the federal program. I have been making payments on my loans since XXXX, if not earlier and think I am closer to the 25 years of repayment period but dont know exactly wheee I am at. I want to know how many More years do I have to make payments under my IDR plan. Also need to have access to the nelnet site. Its ridiculous to transfer these loans and then not have the capability to allow borrowers to access their loans and ask questions about the loan, including verifying the debt amount owed.
Frequently Asked Questions
What is Complaint #7353815 about?
Complaint #7353815 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-08-04T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.