Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7348840
Complaint Overview
Complaint ID: 7348840
Company: Ocwen Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Refund anticipation check
Issue: Fraud or scam
State: New Jersey
ZIP Code: 08003
Date Received: 2023-08-03T12:00:00-05:00
Date Sent to Company: 2023-08-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
After needing my roof replaced, XXXX a claim was submitted to my insurance XXXX They settled the claim & all funds were disbursed to the contractor in full. There was, however a small amount of damage to interior bedrooms.XXXX sent money to cover repairing this damage to the mortgage co. PHH . Initially, I was to have a contractor repair this damage, after the roof was replaced, however he became ill & could not do this work. At this time I proceeded to repair all the damaged rooms myself, & informed PHH once it was completed so that they could have it inspected before releasing the remaining funds. They requested a document from the contractor explaining why he was unable to do the work. On multiple occasions I faxed PHH this information & was told the funds would be sent to me. After calling multiple times, I was told by different people in the resolution team that it was cleared for payment, after the management team okd it. I have spent many hours on the phone trying know what they need to finalize this matter but can not receive a return call All funds have been disbursed since end of XXXX & I need to finalize this.
Frequently Asked Questions
What is Complaint #7348840 about?
Complaint #7348840 was filed against Ocwen Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-08-03T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.