Checking or savings account -- Managing an account -- Complaint #7348637
Complaint Overview
Complaint ID: 7348637
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Florida
ZIP Code: 326XX
Date Received: 2023-08-03T12:00:00-05:00
Date Sent to Company: 2023-08-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Original contact date : XX/XX/XXXX. Contacted Capital One regarding check paid to medical office. Proof payment needed ( copy of my paid check ). Claim number XXXX. Told it would be emailed to me in 3-5 days. Didn't happen. Called again a few days later. Told it would be mailed to me in 5-7 days. I was patient. XX/XX/XXXX : called again. Spoke to " XXXX '' a Supervisor. Said it would be emailed to me in 3-5 days. I requested escalation as now I'm in collections with my doctor 's office regarding this payment. Said nothing they could do -- had to wait on the " back office '' to respond. Said it would be emailed to me in 3-5 days. XX/XX/XXXX : called again -spoke to XXXX ( manager ) and then XXXX ( Supervisor. Gave me a new number to call : XXXX. Said they would escalate with the back-office and to call back if I dou n't get it by XXXX. Provided a new email address ( my work email ). XXXX called again. Spoke to XXXX ( supervisor ). After almost an hour on the phone going in circles she said I need to call back before XXXX as the back office closes at XXXX ( it was now XXXX ). XXXX called again. Didn't get the name of the supervisor. She said that they have emailed it to me 3 times and that they will mail the proof of payment to my home address. All this for a check of {$36.00}!! I can afford to pay my doctor twice ... by why should I have to? Capital One is able to take my money in .002 seconds when I'm paying for something, but after SIX WEEKS I can't get a copy of a paid check? I've been in the tech industry for 30 years. I've had email since email was created. I know how to check my inbox, spam, junk, search by vendor. I don't believe for one second they have bothered to assist with this request.
Frequently Asked Questions
What is Complaint #7348637 about?
Complaint #7348637 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-08-03T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.