Mortgage -- Closing on a mortgage -- Complaint #7343362
Complaint Overview
Complaint ID: 7343362
Company: Ally Financial INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
State: California
ZIP Code: 95608
Date Received: 2023-08-02T12:00:00-05:00
Date Sent to Company: 2023-08-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am in the process of selling my home. I have reached out to my mortgage lender multiple times to better understand my mortgage terms. I've called three different times and have received different answers. To validate terms in writing, I was given an email. I have emailed them four times. XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and today, XX/XX/XXXX. I am simple trying to understand if my loan is assumable. Lender : Ally Financial Email : XXXX XXXX
Frequently Asked Questions
What is Complaint #7343362 about?
Complaint #7343362 was filed against Ally Financial INC. regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2023-08-02T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.