Mortgage -- Struggling to pay mortgage -- Complaint #7342835
Complaint Overview
Complaint ID: 7342835
Company: Fay Servicing, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Texas
ZIP Code: 75243
Date Received: 2023-08-02T12:00:00-05:00
Date Sent to Company: 2023-08-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called the servicing company Monday to make 3 payments on my mortgage and she would not take them. She said my best option was to sell. I dont want to sell. When I did the hardship papers, they just sent me the appraisal to the house. Ive tried to pay several times and everyone gives me a different amount. The 1st time XXXX said if I pay {$4100.00}. On the XXXX of XXXX Id be fine. I tried and they said no. I can up with the 3 months and they said no. Now they want {$4000.00}. In fees. The company is Faye Servicing.
Frequently Asked Questions
What is Complaint #7342835 about?
Complaint #7342835 was filed against Fay Servicing, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-08-02T12:00:00-05:00.
How did Fay Servicing, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fay Servicing, LLC?
Yes, visit the Fay Servicing, LLC company profile at readthecomplaint.com/company/fay-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.