Credit reporting, credit repair services, or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #7331179
Complaint Overview
Complaint ID: 7331179
Company: Wells Fargo & Company
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Billing dispute for services
State: California
ZIP Code: 93105
Date Received: 2023-07-31T12:00:00-05:00
Date Sent to Company: 2023-07-31T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I was texted and called from Wells Fargo 's phone number from a scammer who had my online username, full name, phone number and bank account balance. I was told my debit card was declined at a XXXX XXXX in Texas and asked if I had authorized this. He then said there was a wire trasnsfer of {$4000.00} initiated and asked if it was authorized. I, of course, said no. I was then sent several verifcation texts from Wells Fargo 's phone number and was asked to text my password as well. This ended up being a scam. The scammer trasnferred {$4000.00} ( plus wire fee ) of of my checking account. I called Wells Fargo while it was pending and asked them to reverse/and or freeze the transfer. They said that they would initiate an investigation and let me know in about 10 days what they had concluded. Despite this being a fraudulent, unauthorized transfer, they have sent me a letter denying my claim. If the bank is federally insured, why am I not getting my savings back?
Frequently Asked Questions
What is Complaint #7331179 about?
Complaint #7331179 was filed against Wells Fargo & Company regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2023-07-31T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.