Money transfer, virtual currency, or money service -- Unexpected or other fees -- Complaint #7330945
Complaint Overview
Complaint ID: 7330945
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unexpected or other fees
State: New York
ZIP Code: 11720
Date Received: 2023-07-31T12:00:00-05:00
Date Sent to Company: 2023-07-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
RE : Case Number : XXXX XXXX XXXX ref : XXXX : ref On Monday, XX/XX/2023, I cashed out {$300.00} to my XXXX XXXX ending in XXXX. ( See Attached Exhibit A ) This XXXX is linked as a Debit Card to my Checking Account at XXXXXXXX XXXX ( Account ending in XXXX ). I pointed this out to customer support and they wanted me to contact XXXX XXXX XXXX XXXX. XXXX claims that they gave XXXX XXXX XXXX XXXX a deposit amount of {$290.00} and that I should contact them to get my money back. Support claimed that they would investigate. I gave Support all of the above information as requested including information demonstrating that I had previously cashed out {$100.00} at XXXX am on XX/XX/2023, to my XXXX ending in XXXX ( Exhibit B ) and said funds appeared immediately in my Checking Account ending in XXXX at XXXX XXXX in XXXX, NJ. ( See Exhibits C and D ) Later Support claimed that [ b ] ased on the information available, it appears the funds were dispensed properly and no error occurred with this transaction. As a result [ my ] dispute has been closed.
Frequently Asked Questions
What is Complaint #7330945 about?
Complaint #7330945 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unexpected or other fees. It was received by the CFPB on 2023-07-31T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.