Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7323727
Complaint Overview
Complaint ID: 7323727
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Michigan
ZIP Code: XXXXX
Date Received: 2023-07-29T12:00:00-05:00
Date Sent to Company: 2023-07-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My cash app account balance was XXXX dollars. Cash App approved a charge on my cash app account even though there was a lock on my debit card and the debit card number charged was old/expired and reported lost or stolen over 3months ago. The cash app balance is now negative {$180.00}. I contacted Cash App to dispute the charge. I asked Cash App how a charge could be paid when my card is locked for debit purchases and there was not enough money in my Cash App balance to pay a charge for {$180.00}. My cash app balance at the time was XXXX dollars. I was not given a response why this happened. They told me that I need to pay the negative balance if I want to continue to use Cash App. I would like the negative balance reversed immediately and my account balance bought to a positive balance. Thank You
Frequently Asked Questions
What is Complaint #7323727 about?
Complaint #7323727 was filed against Block, INC. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-07-29T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.