Payday loan, title loan, or personal loan -- Loan payment wasn't credited to your account -- Complaint #7321267
Complaint Overview
Complaint ID: 7321267
Company: Advance America, Cash Advance Centers, INC.
Product: Payday loan, title loan, or personal loan
Sub-Product: Payday loan
Issue: Loan payment wasn't credited to your account
State: South Carolina
ZIP Code: 290XX
Date Received: 2023-07-28T12:00:00-05:00
Date Sent to Company: 2023-07-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I applied for a payday loan and received the funding in the amount of {$770.00} on my debit card. It was agreed by an agent that my payments would be XXXX XXXX monthly and the first payment will begin on XX/XX/XXXX. XXXX. A few days later I received a phone call about how I was treated by the agent and when will my payments start. The old agent was gone and replaced with another agent. Everytime I came into the store location she would run and disappear. My first payment start and {$55.00} was taken out of my account. On XX/XX/2023, I discovered that more money was removed from my account than agreed. I contacted the corporate office and was told he will give me a call back. Then I was told to contact the branch. On XX/XX/2023 I spoke with the first agent and she could not answer my questions. The payments are not going down but continuously adding up. She did not have the same information in her database that I was reading to her. I learned that I am being charged XXXX dollars and XXXX XXXX cents a day in interest fees plus my payment of XXXX ( principal ) dollars goes to the interest again. However, only {$18.00} dollars is being applied to my payments, which is the smaller amounts.
Frequently Asked Questions
What is Complaint #7321267 about?
Complaint #7321267 was filed against Advance America, Cash Advance Centers, INC. regarding Payday loan, title loan, or personal loan specifically about Loan payment wasn't credited to your account. It was received by the CFPB on 2023-07-28T12:00:00-05:00.
How did Advance America, Cash Advance Centers, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Advance America, Cash Advance Centers, INC.?
Yes, visit the Advance America, Cash Advance Centers, INC. company profile at readthecomplaint.com/company/advance-america-cash-advance-centers-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.