Checking or savings account -- Managing an account -- Complaint #7320691
Complaint Overview
Complaint ID: 7320691
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: South Carolina
ZIP Code: 290XX
Date Received: 2023-07-28T12:00:00-05:00
Date Sent to Company: 2023-07-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Well over 30 days ago I tried to log into my account but appears to be blocked from all access using the account portals. When it tells me to use my debit card and provide last for social security digits it says non existence account or no information matches my profile. When I log unto the online banking I can not gain full access because the account log in page will not open. Something different appears in the browser page as The XXXX XXXX XXXX XXXX XXXX and not pnc.com. I contacted the bank but they have not been able to assist me with this problem instead they tell me my account has been hacked, which I am already made aware. The company I use to work for XXXX unauthorized a transaction debited to my account that was closed sometime last year from XXXX XXXX XXXX XXXX XXXX XXXX. Again, my browser was blocked from my phone access to review my account for missing funds.
Frequently Asked Questions
What is Complaint #7320691 about?
Complaint #7320691 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-07-28T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.