Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7316114
Complaint Overview
Complaint ID: 7316114
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: North Carolina
ZIP Code: 27513
Date Received: 2023-07-27T12:00:00-05:00
Date Sent to Company: 2023-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We sent money ( {$600.00} ) from our Wells Fargo checking account to a family friend for tickets to a show. Her account was hacked unbeknownst to her and us. We immediately ( in seconds ) tried to stop the transaction by following the protocol as instructed on Wells Fargo and XXXX site to stop the transaction. Neither WF nor XXXX stopped the transaction. We called and spoke with customer service, filed a report and still no help or support was given. It was deceitful for Wells Fargo to have us call them when they had no intention of supporting us. We were never told that we would not be protected. I followed up with Wells Fargo regarding Regulation E The Electronic Funds Transaction Act ( EFTA ) and Regulation E for electronic funds transfers ( EFTs ) involving consumers and governing transfers by mobile phone apps like XXXX or XXXX. Wells Fargo continued to refuse to protect us. XXXX kept referring us back to Wells Fargo. XXXX should not be allowed to do business without a stopgap and Wells Fargo needs to protect their customers. Thank you. XXXX XXXX
Frequently Asked Questions
What is Complaint #7316114 about?
Complaint #7316114 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-07-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.