Credit card or prepaid card -- Trouble using the card -- Complaint #7310342
Complaint Overview
Complaint ID: 7310342
Company: Adp INC.
Product: Credit card or prepaid card
Sub-Product: Payroll card
Issue: Trouble using the card
Sub-Issue: Problem with direct deposit
State: Maryland
ZIP Code: 21223
Date Received: 2023-07-26T12:00:00-05:00
Date Sent to Company: 2023-07-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a Wisely card from my job in the process of setting up my direct deposit I order another card that was the new Wisely card. I misplaced the two cards and I called Wisely and they locked my one card because the other one that was mailed to me wasn't activated. So Wisely said they would mail me another card, but my check was a direct deposit to another card that I don't have or even know where this card is, so Wisely said they mailed a new card but nobody knows where my money got direct deposited. This has been going on for 10 days. I need my money to pay my bills. Please help me, thank you.
Frequently Asked Questions
What is Complaint #7310342 about?
Complaint #7310342 was filed against Adp INC. regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-07-26T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.