Payday loan, title loan, or personal loan -- Struggling to pay your loan -- Complaint #7310285
Complaint Overview
Complaint ID: 7310285
Company: Onemain Finance Corporation
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Struggling to pay your loan
State: Michigan
ZIP Code: 48917
Date Received: 2023-07-26T12:00:00-05:00
Date Sent to Company: 2023-07-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
For about a year since XX/XX/XXXX, I have asked them to let me work on refinancing the loan which would require doing so in person. However, due to the financial hardships of living in Washington state, I had to re-locate my family to the XXXX. OneMain Financial refused to allow me to move my account to another branch closer to where I lived. I have also been dealing with other personal matters that I've explained to them that have impacted my ability to pay at the moment ( needing to supply furniture for my kids, basis necessities after moving across the country ). They have now called me harassingly from XX/XX/XXXX to XX/XX/XXXX - a total XXXX times in that period. They know I work during those times as well. Here are the dates they've called from nine difference branch locations : XXXX - XXXX, WA branch XX/XX/XXXX, XX/XX/XXXX ( 3 times ), XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX - Auburn, WA branch XX/XX/XXXX XXXX - XXXX, OR branch XX/XX/XXXX XXXX - XXXX, WA branch XX/XX/XXXX XXXX - XXXX, WA branch XX/XX/XXXX XXXX - XXXX, WA branch XX/XX/XXXX XXXX - XXXX, WA branch XX/XX/XXXX XXXX - XXXX, WA branch XX/XX/XXXX XXXX - XXXX, WA branch XX/XX/XXXX When I finally had a chance to answer a call on XX/XX/XXXX, I brought up the number of call. They said they were allowed to call up to 5 times a day. When I brought up the Fair Debt Collection Practices Act states a violation would include calling 7 times within a XXXX period, they told me I had to make a payment by the end of the month or else. I will not accept this threatening talk from them when I brought up that I felt they were harassing me.
Frequently Asked Questions
What is Complaint #7310285 about?
Complaint #7310285 was filed against Onemain Finance Corporation regarding Payday loan, title loan, or personal loan specifically about Struggling to pay your loan. It was received by the CFPB on 2023-07-26T12:00:00-05:00.
How did Onemain Finance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Onemain Finance Corporation?
Yes, visit the Onemain Finance Corporation company profile at readthecomplaint.com/company/onemain-finance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.