Money transfer, virtual currency, or money service -- Unexpected or other fees -- Complaint #7310248
Complaint Overview
Complaint ID: 7310248
Company: Acima Credit, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Debt settlement
Issue: Unexpected or other fees
State: Florida
ZIP Code: 33150
Date Received: 2023-07-26T12:00:00-05:00
Date Sent to Company: 2023-07-26T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX was when I made the first payment, that is, the financing. I did it with my cousin 's wife 's card because mine had been lost and had not yet arrived ( it was with my cousin 's knowledge ). Then, the weekly payments were made correctly, being these : XX/XX/XXXX, XXXX and XXXX, until reaching the month of XX/XX/XXXX. The payments from XX/XX/XXXX to XX/XX/XXXX, were invalid. On the XXXX, XXXX and XXXX of XXXX, the payments were made from my cousin 's wife 's account without me having any knowledge of it. I realized, when I didn't see the payments registered in my account. I immediately called and found out that they were using the wrong account. They were supposed to give it back but never did. On XX/XX/XXXX, my account was fully paid off. It happens that my cousin 's wife called her bank 5 days later to get her money back, without letting me know because we had agreed that I would make those payments, but Acima didn't let me know either.. I called realizing that my account was still open with an exaggerated sum approximately around {$1300.00} plus dollars. The only thing they told me was that I had to pay it because the XXXX-month term had already expired. My last call with them was this Wednesday the XXXX of XXXX, around XXXX. in the morning, which was the same answer. They have not wanted to make a fair payment agreement with me.
Frequently Asked Questions
What is Complaint #7310248 about?
Complaint #7310248 was filed against Acima Credit, LLC regarding Money transfer, virtual currency, or money service specifically about Unexpected or other fees. It was received by the CFPB on 2023-07-26T12:00:00-05:00.
How did Acima Credit, LLC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Acima Credit, LLC?
Yes, visit the Acima Credit, LLC company profile at readthecomplaint.com/company/acima-credit-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.