Credit reporting, credit repair services, or other personal consumer reports -- Excessive fees -- Complaint #7304302
Complaint Overview
Complaint ID: 7304302
Company: The Law Firm Of Derek Williams, LLC D/B/A Infinite Law Group
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit repair services
Issue: Excessive fees
State: Oklahoma
ZIP Code: 73003
Date Received: 2023-07-25T12:00:00-05:00
Date Sent to Company: 2023-08-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX I signed up with a debt consolidation service Infinite Law Group. At some point they sold or transferred my account to Derek Williams Law Group. I realized in XXXX that I am paying too much for the services I have received. I have heard nothing from the in 6 months. I decided to cancel the service. I requested a refund of the monies I have paid in {$1800.00}. I got a breakdown of my account finding that none of the debts had been settled and the balance in my account is only {$200.00}. I cancelled and asked for a refund. I have been told that I do not warrant any additional refund. In further investigation, my contract states that I would be charged {$65.00} a month for the 10 months for a {$650.00} retainer fee that they have been collecting {$100.00} for. I have requested a log of what calls and letters have been sent to my creditors but am being told that they have to get approval by management as they usually don't give clients access to that. I want to know what has been done on my account to warranty the {$110.00}, {$49.00} and {$100.00} they have collected monthly out of the {$300.00} I have been paying into the account. It appears to me that they haven't been able to settle any of my accounts and won't be able to for a long time as there are little to no funds in the account to pay any of the debts even if they had been settled. Every time I have called them in the last 2 weeks, all I hear is but your contract ... yet they have been over charging me per my contract. I feel that they have been stealing money from my account. If I had not cancelled with them I would never have known that they were taking the additional {$35.00} a month out of my escrow account. If they are doing it to me how many other people are they doing this to? I was told by them that I was only eligible for a refund in the 1st 30 days. How would I have known in the 1sXXXX 30 days that no work would be done on my behalf. I feel that I have been ripped off by this law firm and have been advised to file a complaint
Frequently Asked Questions
What is Complaint #7304302 about?
Complaint #7304302 was filed against The Law Firm Of Derek Williams, LLC D/B/A Infinite Law Group regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Excessive fees. It was received by the CFPB on 2023-07-25T12:00:00-05:00.
How did The Law Firm Of Derek Williams, LLC D/B/A Infinite Law Group respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against The Law Firm Of Derek Williams, LLC D/B/A Infinite Law Group?
Yes, visit the The Law Firm Of Derek Williams, LLC D/B/A Infinite Law Group company profile at readthecomplaint.com/company/the-law-firm-of-derek-williams-llc-d-b-a-infinite-law-group to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.