Debt collection -- False statements or representation -- Complaint #7304102
Complaint Overview
Complaint ID: 7304102
Company: Fein, Such, Kahn & Shepard, P.C.
Product: Debt collection
Sub-Product: Other debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: New Jersey
ZIP Code: 077XX
Date Received: 2023-07-25T12:00:00-05:00
Date Sent to Company: 2023-07-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I agreed to a month trial of the services provided by XXXX for nutrition. They increased the price I paid since I was not agreeing to sign up for the full 6 month contract and I agreed. I was not advised that I was signing up for a recurring monthly charge that would require 30 days notice to cancel. Therefore, in order to sign up for one month I would need to advise that I was cancelling on the day that I signed up. After the month was completed and paid for, on XX/XX/XXXX I was charged for a second time {$490.00}. I tried multiple times to contact someone about this and would leave messages with the answering service as the business can not be reached directly. Finally, XXXX XXXX called me back days later and advised that it was a monthly recurring charge. I advised her I had no knowledge of that and she insisted I signed the agreement. I received an email from their " support '' team finally on XX/XX/XXXX advising that XX/XX/XXXX payment would be my final payment and my membership was valid for the next 30 days. Therefore, in theory I should only be responsible for 2 payments of {$490.00}. On XX/XX/XXXX, i received invoice number XXXX in the amount of {$2900.00}. This assumes 5 payments of {$490.00} and a 16 % chargeback fee and a collection fee. I again tried to contact support with no response. Apparently, my messages were received and I received a revised invoice with no explanation on XX/XX/XXXX in the amount of {$1100.00}. This assumes 2 payments of {$490.00}, a 16 % chargeback fee and a collection fee. This invoice continues to be incorrect because I already paid {$490.00} in XX/XX/XXXX and that charge was not disputed or declined. Instead of correcting their erroneous invoice or responding to my calls, they sent my file to collections with Fein, Such, Kahn & Shepard. This debt collector sent me a debt collection bill in the amount of {$2800.00} which is a wholly inaccurate amount since my account has been cancelled since XX/XX/XXXX. I was only a member for 2 months which is $ XXXX monthly. This debt collector did not verify the debt before contacting me or is trying to intimidate and harass me by including a larger completely inaccurate amount.
Frequently Asked Questions
What is Complaint #7304102 about?
Complaint #7304102 was filed against Fein, Such, Kahn & Shepard, P.C. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2023-07-25T12:00:00-05:00.
How did Fein, Such, Kahn & Shepard, P.C. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Fein, Such, Kahn & Shepard, P.C.?
Yes, visit the Fein, Such, Kahn & Shepard, P.C. company profile at readthecomplaint.com/company/fein-such-kahn-shepard-p-c to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.