Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7303998

Complaint Overview

Complaint ID: 7303998

Company: Chime Financial INC

Product: Checking or savings account

Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account

Sub-Issue: Transaction was not authorized

State: Georgia

ZIP Code: 30032

Date Received: 2023-07-25T12:00:00-05:00

Date Sent to Company: 2023-07-25T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Servicemember

Consumer Narrative

On XX/XX/XXXX of 2023 someone used my debit card information to make a purchase on the XXXX website for a hotel room at the XXXX XXXX, in the amount of {$210.00}. During this time, specifically from XX/XX/XXXX until XX/XX/XXXX, I was several hours away from XXXX, where the XXXX XXXX is located, attending the funeral of a relative. XXXX XXXX of XXXX is the family member who passed for verification. I notified Chime on XX/XX/XXXX, once the charge was no longer in pending status, of the fraudulant charge and provided a police report number for the fraud. I also called the website where the purchase was made, on XX/XX/XXXX, and was directed by the XXXX company to dispute the charge with my bank. I had already done that. On XX/XX/XXXX, Chime emailed me and denied my dispute but did not provide the reason for the denial or share any information that was used in their investigation to make the determination. On XX/XX/XXXX I wrote a letter to Chime and provided more details about the fraudulent charges and included other charges that were fraudulent. I explained that a former roommate was the person making the fraudulent transactions and after auditing my account statements in great detail, I also listed all the charges I was disputing and were unauthorized. In the letter I asked Chime to consider the information I provided as well as the police report and reconsider their original dispute denial. I also requested a copy of all documents and imformation that was used during the dispute investigation. From XX/XX/XXXX to XX/XX/XXXX I contacted Chime XXXX more times to follow up on my documents request and received nothing. On XX/XX/XXXX I send another letter demanding the documents and informed Chime of their XXXX XXXX violations. I was send an email on about XX/XX/XXXX with a link to access the requested documents. I was unable to open the link and have not heard from Chime to date with a solution to the broken link and fullfilment of my documents request. Listed below are the transactions that were unauthorized and fraudulant : XXXX XXXX XX/XX/XXXX {$210.00} XXXX XXXX XXXX XXXXXX/XX/XXXX {$46.00} XXXX XXXX XXXX XXXXXX/XX/XXXX {$140.00} XXXX XXXX XXXX XX/XX/XXXX {$65.00} XXXX XXXX XX/XX/XXXX {$44.00} XXXX XX/XX/XXXX {$68.00} XXXX XX/XX/XXXX {$21.00} XXXX XX/XX/XXXX {$6.00} XXXX XX/XX/XXXX {$12.00} XXXX XX/XX/XXXX {$19.00} XXXX XX/XX/XXXX {$16.00} I have requested the documents Chime used in their investigation for all the above listed disupted transactions multiple times and have never received anything.

Frequently Asked Questions

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

Related Pages

• Chime Financial INC Company Profile
• Checking or savings account Complaints
• Problem with a lender or other company charging your account Complaints
• Georgia Complaints
• Company Rankings
• Company Directory
• Search Complaints