Checking or savings account -- Managing an account -- Complaint #7292739
Complaint Overview
Complaint ID: 7292739
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: New York
ZIP Code: 11743
Date Received: 2023-07-22T12:00:00-05:00
Date Sent to Company: 2023-07-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2023 at XXXX I made a cash deposit of {$5000.00} ( XXXX {$100.00} bills ) at ATM # XXXX at the Capital One Branch located on XXXX XXXX XXXX , XXXX NY XXXX. The ATM malfunctioned and my funds were neither returned nor was it deposited into my checking account. This is unacceptable as I obviously need my funds in order to make necessary payment obligations. Capital One has not credited my account or contacted me back with an update despite the ATM being cleared out and the cash counted.
Frequently Asked Questions
What is Complaint #7292739 about?
Complaint #7292739 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-07-22T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.