Student loan -- Incorrect information on your report -- Complaint #7291425
Complaint Overview
Complaint ID: 7291425
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: California
ZIP Code: XXXXX
Date Received: 2023-07-22T12:00:00-05:00
Date Sent to Company: 2023-07-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My student loan servicer takes payment but wont credit my account. I will provide you documents. My payment was traced. They cashed the money order on XX/XX/XXXX. They told me they lost the money and refuse to credit the account until they figure out where the money went.I have talked to them over XXXX times. I am XXXX XXXX my provider is Nelnet-serviced account, XXXX Nelnet.com and XXXX Mail payments to U.S. Department of Education XXXX XXXX XXXX XXXX, OR XXXX by email ( XXXX ), The attachments I have sent you are receipt proofs of documents, they have these as well
Frequently Asked Questions
What is Complaint #7291425 about?
Complaint #7291425 was filed against Nelnet, INC. regarding Student loan specifically about Incorrect information on your report. It was received by the CFPB on 2023-07-22T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.