Checking or savings account -- Opening an account -- Complaint #7290211
Complaint Overview
Complaint ID: 7290211
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Account opened as a result of fraud
State: Georgia
ZIP Code: 31906
Date Received: 2023-07-23T12:00:00-05:00
Date Sent to Company: 2023-07-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently tried to open an account with Truist Bank. I was informed that there was an account opened in XXXX and fraud committed in XXXX. I have never opened an account with them previously. I've done everything they've asked of me. They said they were sending me a fraud packet to complete. I gave them my correct address and they have refused to send it to my correct address. They sending the packet to the address they have on file. They refuse to tell me the address they have on file. They can't tell me the branch or the location that the account was opened. They gave me the number to a guy named XXXX claiming he was my investigator that I had to speak with him to Gert the paperwork sent to the correct address but that man never answered the phone or returned any of my calls or messages. I've been fighting identity theft since XXXX when XXXX XXXX opened an account with XXXX XXXX XXXX and got a home phone to her house in my name. My sister XXXX XXXX has ruined my XXXX XXXX account stealing and disputing transactions. Truist has refused to let me know anything. The only people that could be responsible for this is XXXX XXXX or XXXX XXXX.
Frequently Asked Questions
What is Complaint #7290211 about?
Complaint #7290211 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2023-07-23T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.