Checking or savings account -- Closing an account -- Complaint #7289974
Complaint Overview
Complaint ID: 7289974
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Florida
ZIP Code: 32304
Date Received: 2023-07-23T12:00:00-05:00
Date Sent to Company: 2023-07-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account was closed all of a sudden because they saw I added a new card and transferred money into my account. I always transfer money into this account so I can pay rent and it is always the same amount around {$300.00} dollars. They closed my account without any warning which caused my rent payment to not go through and I almost got kicked out of my apartment. When I asked them why they said they needed documentation that the deposits were intended for me which I gave them and they said they would get back to me. Weeks later every time I ask them for an update they tell me to send the documentation over again and nothing has been done. There is also no number to contact the review team since they work only though email.
Frequently Asked Questions
What is Complaint #7289974 about?
Complaint #7289974 was filed against Chime Financial INC regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-07-23T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.