Credit card or prepaid card -- Trouble using the card -- Complaint #7287496
Complaint Overview
Complaint ID: 7287496
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble getting information about the card
State: Illinois
ZIP Code: 60073
Date Received: 2023-07-21T12:00:00-05:00
Date Sent to Company: 2023-07-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/2023 I opened an account with Wells Fargo reacting to the marketing offer. Starting in XXXX I have worked in the XXXX and to that effect I requested the bank to send me a paper bill to the XXXX address. The bill never arrived. Furthermore the bank apparently mispelled my US address therefore despite speaking with three people at the bank 's customer service I was given no assistance regarding the exact start of the account. The issue is that the marketing offer extended relates to spend of {$3000.00} within the 90 days of the account opening. Since the bank blocked my online access as I am using my device overseas ( foreign IP address ) as threat it also refused to provide me with the account opening date. I think this is done on purpose so the 90 days threshold is not met and this info is absolutely no way related to the account security. Furthermore the WF staff is utterly rude and unprofessional and instead of providing the solution to the problem such as this they just offer meaningless and ridiculous talking points which have absolutely no relation to reality
Frequently Asked Questions
What is Complaint #7287496 about?
Complaint #7287496 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-07-21T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.