Checking or savings account -- Opening an account -- Complaint #7287053
Complaint Overview
Complaint ID: 7287053
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Pennsylvania
ZIP Code: 19130
Date Received: 2023-07-21T12:00:00-05:00
Date Sent to Company: 2023-07-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Truist bank had a promotional offer of {$400.00} for a checking account when certain conditions were met. My wife and I both opended a checking account each and have met those conditions a while ago and raised the issue with truist that the {$400.00} bonus has not been received. I have called them, had email communications and also went to the branch. No action has been taken
Frequently Asked Questions
What is Complaint #7287053 about?
Complaint #7287053 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2023-07-21T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.