Credit card or prepaid card -- Trouble using the card -- Complaint #7282424
Complaint Overview
Complaint ID: 7282424
Company: Revolut Technologies INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: District of Columbia
ZIP Code: XXXXX
Date Received: 2023-07-20T12:00:00-05:00
Date Sent to Company: 2023-07-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Revolut, a prepaid debit card, offers subaccounts called vaults, where money on deposit with the card can earn interest. In my case, the offer is to earn 3.25 % on balances placed in the vault. Due to defects with the Revolut application, I receive an error when I attempt to create a vault. The only way to raise a concern with Revolut is by chat. They do not accept phone calls. A chat regarding this issue was commenced at XXXX on Monday, XX/XX/XXXX. After nearly four days the problem remains unresolved and the multiple employees who have joined the chat have provided ineffective assistance, inconsistent information and overall deceptive guidance. Attached is the complete chat log. I have withdrawn all the balance using an ATM, but that left XXXX XXXX on the card that an ATM machine can not dispense. It is hard to come up with a place that I can spend the XXXX XXXX balance but I will continue to look for that opportunity so that I can get the card back to XXXX.
Frequently Asked Questions
What is Complaint #7282424 about?
Complaint #7282424 was filed against Revolut Technologies INC. regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-07-20T12:00:00-05:00.
How did Revolut Technologies INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Revolut Technologies INC.?
Yes, visit the Revolut Technologies INC. company profile at readthecomplaint.com/company/revolut-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.