Mortgage -- Trouble during payment process -- Complaint #7281841
Complaint Overview
Complaint ID: 7281841
Company: Fay Servicing, LLC
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Trouble during payment process
State: Maryland
ZIP Code: 212XX
Date Received: 2023-07-20T12:00:00-05:00
Date Sent to Company: 2023-07-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
There are several problems : 1. I just discovered that this is a commercial loan in a residential neighborhood 2. The company never filed a deed with the appropriate authorities in XXXX 3. Several questionable payments made to XXXX XXXX tax sources as shown on my mortgage escrow analysis. I have verified that the listed payments were never paid. 4. A sizable payment made to the XXXX XXXX tax source appears to be questionable. 5. There are two unknown payments labeled " Hazard Insurance Payment '' that can't be accounted for. 6. The mortgage company has informed me that my negative escrow balance requires me to pay an additional {$1000.00} per month. I think there could be fraudulent over-payments from my account causing the massive shortage. Note : I have a copy of my escrow analysis and want it reviewed.
Frequently Asked Questions
What is Complaint #7281841 about?
Complaint #7281841 was filed against Fay Servicing, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-07-20T12:00:00-05:00.
How did Fay Servicing, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fay Servicing, LLC?
Yes, visit the Fay Servicing, LLC company profile at readthecomplaint.com/company/fay-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.