Mortgage -- Trouble during payment process -- Complaint #7275796
Complaint Overview
Complaint ID: 7275796
Company: Specialized Loan Servicing Holdings LLC
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process
State: Michigan
ZIP Code: 488XX
Date Received: 2023-07-19T12:00:00-05:00
Date Sent to Company: 2023-07-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
" Specialized Loan Servicing will not provide an accurate payoff letter. They have added forced placed insurance and late fess and additional principal to the payoff. They will not provide me a life of loan schedule for the loan. I was forced to make a payoff or lose my house. I have engaged and attorney ( XXXX XXXX ) from XXXX XXXX for Help. They refuse to talk to me and i have been extremely disappointed and this has caused undue stress of my marriage and health. My records indicated an accurate payoff of $ XXXX. They would not release my mortgage so i could sell the house unless i paid them $ XXXX. We had to come out of pocket for the costs. This loan has been purchased several times and all i am looking for is an accurate payoff that shows the principal for the life of the loan. I have been paying on this loan for in excess of 15 years
Frequently Asked Questions
What is Complaint #7275796 about?
Complaint #7275796 was filed against Specialized Loan Servicing Holdings LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-07-19T12:00:00-05:00.
How did Specialized Loan Servicing Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Specialized Loan Servicing Holdings LLC?
Yes, visit the Specialized Loan Servicing Holdings LLC company profile at readthecomplaint.com/company/specialized-loan-servicing-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.