Checking or savings account -- Managing an account -- Complaint #7275726
Complaint Overview
Complaint ID: 7275726
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Oregon
ZIP Code: 97527
Date Received: 2023-07-19T12:00:00-05:00
Date Sent to Company: 2023-07-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The checking account was a few months old. I deposited a check remotely via XXXX. It appeared on my account, then was placed on hold. I then received a notice a day or two later that my account was being closed. Upon inquiry they " suspected '' the check would not be paid. Although the I could understand the longer wait ( even if it was unjustified ) for the funds to clear, there was no reason given for closing the account. I called customer service twice to discuss it, and no one could provide a reason, they just kept defaulting to why the check was being held in a pending state. Odd comments like " checks are dangerous '' were made. This created ridiculous stress both from not being able to use the funds, and not being able to know any reason for closing the account. I withdrew the funds before the upcoming closing date. I had actually been about to move all my other accounts to Wells Fargo as they have my mortgage, but instead I will be closing them. Extremely bad customer service.
Frequently Asked Questions
What is Complaint #7275726 about?
Complaint #7275726 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-07-19T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.