Debt collection -- Written notification about debt -- Complaint #7275386
Complaint Overview
Complaint ID: 7275386
Company: Westlake Services, LLC
Product: Debt collection
Sub-Product: Auto debt
Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt
State: Texas
ZIP Code: 75287
Date Received: 2023-07-19T12:00:00-05:00
Date Sent to Company: 2023-07-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX I made an agreement with Westlake financial services to pay off an auto debt. We agreed on a payment and it was paid off. I proceeded to ask for a settlement letter that I have yet to receive from the company. I have been calling several times each day. Im either getting disconnected or the response is they are sending a request to get the information sent to me.
Frequently Asked Questions
What is Complaint #7275386 about?
Complaint #7275386 was filed against Westlake Services, LLC regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2023-07-19T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.