Checking or savings account -- Managing an account -- Complaint #7259813
Complaint Overview
Complaint ID: 7259813
Company: Bank Ozk
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Texas
ZIP Code: 75056
Date Received: 2023-07-16T12:00:00-05:00
Date Sent to Company: 2023-07-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a Bank Ozk checking account. Per my understanding, Overdraft Protection is an opt in feature. During account opening, I said no to Overdraft Protection. Yet, the bank opted me in Bounce Proof and informed me by letter mail. Bounce Proof seems to be Overdraft Protection but with a different name. I visited the bank and asked a personal banker to remove the Bounce Proof feature. He suggested I keep the feature, and after a few mins, I insisted on removing the feature from my account. I believe I should not need to opt out of a feature by either calling customer service or visit a branch just because Bank Ozk signed me up for it automatically.
Frequently Asked Questions
What is Complaint #7259813 about?
Complaint #7259813 was filed against Bank Ozk regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-07-16T12:00:00-05:00.
How did Bank Ozk respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Ozk?
Yes, visit the Bank Ozk company profile at readthecomplaint.com/company/bank-ozk to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.