Checking or savings account -- Managing an account -- Complaint #7257372
Complaint Overview
Complaint ID: 7257372
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Georgia
ZIP Code: 30122
Date Received: 2023-07-15T12:00:00-05:00
Date Sent to Company: 2023-07-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX around XXXX XXXX I went to the bank to make a deposit of {$2000.00}. The ATM says it takes up to XXXX pills I had all XXXX and it was XXXX bills. I put my money in the ATM and first it read that it wasn't able to deposit all bills so when I read it I it open back up and I tried to get my money but then it closed. After it close I was like okay it's count my money because I heard it shuffling around when it was complete with counting the money, something came up that said it was not able to complete the transaction but it didn't get my money back. I put my car back into the slot to check my deposit and there was no {$2000.00} that I just put in the machine. I immediately call the bank to get it fixed. They really no help and sadly it was Friday and now I have to wait until Monday. Very inconvenient, I think the bank should be open 7 days a week because now the bank robbed me and I have to wait to see if I'm even going to get my money back. That is a large lump sum of money that I can't afford to get away.
Frequently Asked Questions
What is Complaint #7257372 about?
Complaint #7257372 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-07-15T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.