Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #7257248
Complaint Overview
Complaint ID: 7257248
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Pennsylvania
ZIP Code: 184XX
Date Received: 2023-07-15T12:00:00-05:00
Date Sent to Company: 2023-07-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I XXXX XXXX have recently identified several unauthorized credit card charges on my account. I did not authorize these charges nor have I engaged in any transactions associated with these amounts. I am deeply concerned about this situation and I request an immediate investigation into these unauthorized charges to restore the integrity of my account and ensure that I am not held responsible for these fraudulent activities. I XXXX XXXX hereby request and insist that these unauthorized charges be thoroughly investigated and promptly removed from my account. I expect complete transparency and collaboration from the credit card company, and I demand that all necessary steps be taken to reverse these charges and ensure that this situation does not recur in the future. I trust that the credit card company will handle this matter with the utmost urgency and professionalism. Please handle this accordingly, and promptly have this removed, those charges from credit card, as should not held liable, the charges where done in Texas, I live in Pennsylvania. I have addressed this issue several times and they still have not responded. Discover credit card needs to take care of this immediately!
Frequently Asked Questions
What is Complaint #7257248 about?
Complaint #7257248 was filed against Discover Bank regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-07-15T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.