Mortgage -- Struggling to pay mortgage -- Complaint #7256383
Complaint Overview
Complaint ID: 7256383
Company: Mortgage Research Center, LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Struggling to pay mortgage
State: Pennsylvania
ZIP Code: 190XX
Date Received: 2023-07-15T12:00:00-05:00
Date Sent to Company: 2023-07-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XXXX I entered into covid for forbearance with Veterans United and it was explained to me that at the end of my covid pause that they would be able to modify my loan or refinance to a lower rate. As I was applying for the modification for 3 months I was entering into my application the same information over and over for 3 months when they had all the information the first two weeks. Then exactly after my 6 months of covid pause then they tell me that my modification was rejected. It was my instruction that the company would at least in the end wait until I refinance to collect arrears. I am able to make my normal payments but now they tell me they won't accept my payment only the whole amount due. My income is now the same as when I bought the home to qualify for the mortgage but it seems that it won't work with me on on the matter. I feel that the company is not treating me fairly with the covid situation I had which was not my fault. My wife after the covid shot irritated a XXXX in her head with led to a major operation and effecting my income for a whole year and it seems a company working with XXXX XXXX would be a little more considerate of the situation during the covid forbearance. I know that I'll be refinancing soon and I could pay the arrears.
Frequently Asked Questions
What is Complaint #7256383 about?
Complaint #7256383 was filed against Mortgage Research Center, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-07-15T12:00:00-05:00.
How did Mortgage Research Center, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mortgage Research Center, LLC?
Yes, visit the Mortgage Research Center, LLC company profile at readthecomplaint.com/company/mortgage-research-center-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.